Refund Policy

At WaggyBark, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

Customers may request a return within:


30 days from the delivery date.

Requests submitted after 30 days may not be eligible for a refund.

2. Eligible Returns

To qualify for a return:

  • Item must be unused
  • Item must be in original condition
  • Item must be in original packaging
  • Proof of purchase is required

3. Non-Returnable Items

For hygiene and safety reasons, the following may not be eligible for return:

  • Used pet bedding
  • Used blankets
  • Used pet accessories
  • Personalized/customized products
  • Clearance items

4. Damaged or Defective Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us within: 7 days after delivery

Include:

  • Order number
  • Photos of the item
  • Photos of packaging

We will review the claim and may offer:

  • Replacement
  • Partial refund
  • Full refund

at our discretion.

5. Lost Packages

If tracking indicates that a package has been lost in transit, we may provide:

  • A replacement shipment
    or
  • A full refund

after investigation with the carrier.

6. Return Shipping Costs

Unless the item is defective, damaged, or incorrect:


Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

7. Refund Processing

Once the returned item has been received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.

Typical refund processing time:


5–10 business days

8. Order Cancellation

Orders may be canceled within:


12 hours after purchase

After processing has begun, cancellation may no longer be possible.

9. Refused Deliveries

If a customer refuses delivery without prior authorization:

  • Shipping charges may not be refunded.
  • Return shipping fees may be deducted from the refund amount.

10. Chargebacks

We encourage customers to contact our support team before initiating a chargeback.

Our team will make every reasonable effort to resolve any issue quickly and fairly.

11. Contact Us

For return or refund requests, please contact:

WaggyBark Support

Email: support@waggybark.com

Please include:

  • Full name
  • Order number
  • Description of the issue
  • Supporting photos (if applicable)