Privacy Policy

Welcome to WaggyBark ("WaggyBark", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at waggybark.com, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history

Device Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Time zone
  • Referring websites
  • Pages visited
  • Shopping behavior

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails (if you opt in)

3. Payment Information

Payments are processed through secure third-party payment providers such as:

  • PayPal
  • Shopify Payments (where available)
  • Credit and debit card processors

We do not store your complete payment card information on our servers.

4. Shipping & Fulfillment Partners

To fulfill your orders, we may share necessary information with:

  • Shipping carriers
  • Logistics providers
  • Fulfillment partners
  • Warehousing providers

Information shared may include:

  • Name
  • Shipping address
  • Phone number
  • Order details

This information is used solely to deliver your order.

5. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send:

  • Promotions
  • Product launches
  • Special offers
  • Educational pet care content

You may unsubscribe at any time by clicking the "Unsubscribe" link in any email.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze traffic
  • Measure advertising effectiveness
  • Provide personalized advertisements

Technologies may include:

  • Cookies
  • Pixels
  • Analytics tools

7. Third-Party Services

We may use third-party service providers, including:

  • Shopify
  • Google Analytics
  • Meta (Facebook) Advertising
  • TikTok Advertising
  • Email marketing providers
  • Customer support platforms

These services may collect information in accordance with their own privacy policies.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Customers

WaggyBark may sell products internationally.

By using our website, you understand that your information may be transferred to and processed in countries outside your country of residence.

11. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to marketing communications
  • Request a copy of your data

To exercise these rights, please contact us.

12. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can remove the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

WaggyBark

Website: waggybark.com

Email: support@waggybark.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)